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 Codensa Launches A Service Center In Mesitas Del Colegio 

 10/21/2015  Bogotá 

 

• With an investment of COP 1,674 million, CODENSA has opened its ninth modernized Customer Service Center.

CODENSA opened the Mesitas del Colegio Customer Service Center, restoring it to its original address on Calle 10 # 8ª - 52. This Customer Service Center has a more comfortable and modern infrastructure, which will provide customers with a better experience when they make their transactions.

With an investment of COP 1,674 million, the Service Center has a large waiting room and four service modules, especially designed to be closer with the users when they interact with the Company. Additionally, the Customer Service Center has the physical conditions to make it easy for the disabled to access the facilities, an initiative that is part of the "CODENSA is inclusive" social responsibility program, which intends to promote inclusive social processes for the disabled and senior citizens, such as a customer service model in line with the needs of this population.

This office will replace the one provisionally located on Transversal 3 # 6B - 34 in the Glorieta sector; however, it will maintain its average monthly capacity of assisting 1,400 people.

At the Mesitas del Colegio Customer Service Center, customers will be able to address all their commercial needs related to the utility, carry out processes for Crédito Fácil and CODENSA Hogar, file grievances on service quality and process new service requests, among others.

Additionally, this office has a module with a telephone line available 24 hours a day in an area especially designed and accessible, located in the entrance of the Customer Service Center.

This transition is part of the strategic renovation plan of all CODENSA's Customer Service Centers, in which the Company has invested more than COP 21,000 million since its start in 2010. Its goal is to create more comfortable spaces to get closer to the customers.

All of the remodeling processes have been conducted under the LEED standards, a global strategy for the creation of eco-friendly structures, which includes cutting edge technology in high efficiency air conditioning, use of rainwater, LED and natural lighting, among others.

This makes nine modernized Centers up to now: Avenida Suba, San Diego, Venecia, Soacha, Calle 80, Chapinero, Suba 91, Madrid in Cundinamarca and now Mesitas del Colegio. The Customer Service Center in La Vega is currently in the remodeling stage and will be operating this year.

With the ongoing commitment to offer more comfortable spaces to our customers, CODENSA will continue to develop the remodeling plan for commercial offices – such as Santa Librada, Kennedy, Restrepo, La Palma, Ubaté, Zipaquirá, Chocontá and Chía – over the next three years.

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