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 Codensa updates its billing process 

 12/31/2014  Bogotá 

 

• The Company will update the areas in which meter reading and bill distribution is carried out, in order to group them sequentially according to geographic location. • This project will impact close to 760,000 customers in the city and will have an estimated investment of $816 million.

began the process to modify its energy service meter reading and bill delivery system, thus continuing along a path of on-going improvement and looking to be ever faster and more efficient.  This change consists of updating the customer location areas in an effort to achieve a better geographical layout and reduce the dispersion that has occurred with the city's growth. The way in which the billing process is carried out will be made smoother, providing even greater improvements in the times for meter reading and bill delivery.  The implementation of the adjustment, which will occur between January and May of 2015, will have an initial impact upon 760 thousand customers, in two areas: a permanent change in the delivery date of their bill, and an amplification or reduction in the meter reading days as the final delivery date for these customers is adjusted. It is important to note that customers will continue to have the five working days that they have always been given for the first payment date, and that the change in the meter reading days will not imply an increase in the final cost of the service. In December, each one of these 760 thousand customers received a communication providing them with detailed information regarding the changes which would occur, including exact dates for meter reading, timely payment and suspension date for the first five months of the year, with the aim of allowing them to organize their payments and to be aware of changes.  This letter also explained that, for those customers whose meter reading days increase, there will be an option to access a no-interest financing plan designed especially for these cases, if such is needed. CODENSA thanks its customers for their understanding during this adjustment period, which is necessary to continue improving the billing process and moving forward along the path of operational excellence. The Company would like to reiterate its willingness to respond to customer questions or concerns regarding this matter at 7115115 (option 1) or in any of the Company's Service Centers.

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