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 The Codensa operation, ready for the rainy season 

 5/2/2017  Bogotá 


• The Company intensifies and has all the technical, logistical and human resources to cope with the ongoing rainy season. • The failures caused by the increased rainfall so far this season have increased by 52%. • Failure repair times, both in the city and in rural areas, have increased due the difficult mobility during the rains, access to the sites due to landslides or fallen trees on the roads.

In order to deal with the rainy season currently underway in the country from the technical and logistical standpoint, CODENSA has launched its Contingency Plan to address incidents or service failures during this season.

This plan includes logistical and human backups, amounting to a 16% increase in the number of working groups and qualified staff to address the failures in Bogotá and Cundinamarca, as well as the reorganization and adaptation of the logistics operation, both in preventive as well as corrective aspects, depending on how the season unfolds.

The rainy season this year, according to figures from the District Environmental Secretariat, has so far been 46% stronger in rainfall, compared to the last eight years, and has already caused 8,500 events in damages to service in Bogotá and Cundinamarca, caused by fallen trees or branches, increased lightning strikes, flooded substations or strong winds, among other incidents caused by natural phenomena.


As preventive measures, CODENSA carried out a plan involving forestry activities, which included pruning 116,000 trees that were close to critical circuits. From the technical standpoint, in the second half of 2016, 23 critical circuits were intervened, consisting mainly of network renewal and the replacement of the pole infrastructure.

In turn, as corrective actions, CODENSA bolstered its operation with 27 additional specialized field groups, consisting of almost 70 technicians and engineers to deal with these failures, which combined with the normal operation, address the requirements of the technical operation 24 hours a day, seven days a week. Part of these groups have been concentrated in the Sabana Norte areas (Zipaquirá, Chía, Sopó and Briceño).

It is important to highlight that during this season, especially in rural areas, work is prioritized in order to first deal with the more significant emergencies, to avoid more serious impacts that could pose a risk to people or the electrical infrastructure.


Response time for failure repair is affected during the rainy season, mainly due to safety conditions, since while it is raining, crews cannot perform many jobs on the lines as it would put their life at risk.

In addition, mobility issues caused by rain, floods and landslides on roads, collapses and fallen trees, make it harder to get to the areas.

Therefore, during the rainy season, the average time to repair damage tends to increase.


As part of this Contingency Plan, CODENSA aims to provide its customers with recommendations and advice to prevent many of the failures caused by the rains through simple actions.

  • Keep the drains clean where local substations are located and make sure they are always free from obstruction.
  • Notify the Company if you see trees or branches too close to the network, or in danger of falling.
  • Identify the general fuses that control the entire house. Turn them off if you notice there is a risk of flood or if an appliance begins to smoke, spark or make a buzzing sound. Do not use, handle or unplug the appliance without first turning off the fuses.
  • If you live in a residential development, identify the general electrical panels and coordinate their handling with the administration.
  • Do not prune trees that are crossed by power lines.
  • Refrain from touching wires that have fallen due to storms, winds, fallen posts or trees, even if they are blocking the road or your own house.

As in any critical situation, call CODENSA's hotline at 115 in Bogotá and Cundinamarca right away. Also, for customers in Cundinamarca, the 5115115 hotline has been enabled to take your call 24 hours a day.



CODENSA is part of the Enel Group, a multinational energy company and one of the main operators with global integration in the sector of electricity and gas. The Group operates in more than 30 countries from four continents, generating energy through an installed net capacity of around 83 GW and distributing electricity and gas to a network of around 2 million kilometers. With more than 65 million users in the world, the Enel Group has the largest client base compared to its European competitors. The Enel Group is the biggest integrated utility in Europe in terms of market capitalization, and it is among the main electricity companies in Europe in terms of installed capacity and reported EBITDA.

Codensa S.A. ESP is a distribution and electric energy sales company, as well as a leader in the market, with more than 3,200,000 clients distributed in Bogotá, in 116 municipalities of Cundinamarca, six in Boyacá, four in Tolima and three in Meta. Established in 1997, Codensa has an installed capacity of 10.633 MVA (megavolt amperes) along 69,821 kilometers of high, medium and low voltage networks. The Company generates around 8,000 jobs both directly and indirectly in Colombia.

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